Michael has spent over 15 years in the customer facing business. He clearly understands the anatomy of customer service from the viewpoint of both hourly employee and the CEO. Far too often we instill the slogan into our employees, "The customer is always right" without providing them with the tools and techniques to provide a WOW Customer Experience! Customer service is of major importance in today's competitive market. No business or organization can afford not to provide a consistently positive customer experience.
The participants will walk away with tools and techniques that can easily be implemented and which will positively enhance their bottom line.
A combination of role playing, videos, music, and participation makes this an exciting, content-filled presentation.