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Fresh Notes on Customer Service

Gain a competitive edge in your business by providing world-class customer service!

The importance of superior customer service in today’s global economy cannot be understated.

In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line.

A short, no-fluff handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help readers clarify their current customer service approach and offers valuable advice tailored specifically toward their needs.

By following Brown’s 6.5 straightforward and easily implemented tips for achieving Fresh Customer Service—including “bubble-up innovation” and “smart tasking”—business leaders can change the work culture for the better by empowering their employees and giving them the tools they need to succeed.

Employees today are being asked to provide world-class customer service with their hands tied behind their backs. Take steps to equip them with competitive, fresh processes and witness the unleashing of their power to satisfy the customers with world-class customer service!

Price:$9.95
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Fresh Notes on How Not to Graduate into Poverty

It’s never too soon to start building your personal brand!

In today’s hyper-competitive world of business, individuals must differentiate themselves in order to stay on top—and the sooner young adults entering the workforce understand this truth, the better.

In order to land a successful career upon graduation that puts you on the path to exponential personal, professional and economic success, you must be empowered and equipped with a fresh, value-adding, and competitive personal brand with a proven track record.

Author Michael D. Brown’s Fresh Notes on How Not to Graduate Into Poverty encourages you to start building your strong and fresh brand while matriculating in college.

Using Brown’s “Fresh PASSION” methodology, this straight-to-the-point guidebook outlines the core components of brand-building—including “Staying Laser Focused” and “Omitting the Negative”—and provides valuable tips on how to successfully integrate these components into your daily life.

Brief self-assessments following each section allow you a chance to reflect on your journey towards becoming a personal brand and identify areas of improvement.

Fresh Notes helps you avoid being viewed as a “generic” by encouraging you to begin your professional life with a fresh and proactive approach!

Price:$9.95
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Fresh Notes on Personal Branding

Life’s too short to stay “generic”: Build your personal brand and your career will change for the better!

In today’s hyper-competitive world of business, individuals must differentiate themselves in order to stand out and stay on top.

Author Michael D. Brown’s Fresh Notes on Personal Branding provides readers with the tools and strategies to do just that.

By following the book’s easy-to-use framework, readers will be able to build a successful brand for themselves that can lead to exponential personal, professional and economic success as a competitive and “Fresh” employee, leader or entrepreneur.

Using Brown’s “Fresh PASSION” methodology, this short guidebook outlines the core components of brand-building—including “Preparation”, “Staying laser focused”, and “Omitting the Negative”—and provides valuable tips on how to successfully integrate these components into readers’ daily lives.

Brief self-assessments following each section allow readers a chance to reflect on their own journey towards becoming a personal brand and identify areas of improvement.

Those who choose not to utilize their fullest potential run the risk of becoming viewed as “generic”. Fresh Notes helps readers avoid this fate by encouraging them to approach their professional lives with a fresh and proactive mindset.

Price:$9.95
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100 Autographed Fresh Customer Service® Books (Hardcover)

Want to impress your friends, colleagues, and clients with a personalized autographed copy from Michael D. Brown? Make your quantity discounted purchase and email the names to speak@themichaeldbrown.com

Price:$1871.25
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75 Autographed Fresh Customer Service® Books (Hardcover)

Want to impress your friends, colleagues, and clients with a personalized autographed copy from Michael D. Brown? Make your quantity discounted purchase and email the names to speak@themichaeldbrown.com

Price:$1497
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50 Autographed Fresh Customer Service® Books (Hardcover)

Want to impress your friends, colleagues, and clients with a personalized autographed copy from Michael D. Brown? Make your quantity discounted purchase and email the names to speak@themichaeldbrown.com

Price:$1060.37
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25 Autographed Fresh Customer Service® Books (Hardcover)

Want to impress your friends, colleagues, and clients with a personalized autographed copy from Michael D. Brown? Make your quantity discounted purchase and email the names to speak@themichaeldbrown.com

Price:$561.37
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Considering economic uncertainty, layoffs, high unemployment and underemployment, and hiring freezes are more normal than not, creating and promoting a top-flight personal brand that stands out in the crowd is more important than ever. Furthermore, no matter what level position you are seeking, companies want to hire, invest in and promote proven branded leaders people who exude confidence and authority through their mastery of important branded skills that delivers world-class results individually and through and with people.

In this case study of Michael D. Brown's two years spent showing leaders of a Fortune 5 oil and gas company how to become distinct branded leaders instead of extinct generics, Michael D. Brown shows you how to employ his unique and proven Fresh PASSION methodology to build a personal brand that will maximize your potential and help you to achieve success beyond your dreams in whatever field you choose. Fresh PASSION is the pathway to outperform and outshine your peers and competitors and obtain the professional and personal rewards you deserve, in a manner that will encourage people to follow your lead with passion, conviction and determination without being asked (or begged).

Brown outlines both the Fresh PASSION method and how he applied it in this particular situation with easy-to-follow detail, personal assessments and an interactive action guide that will lead to you developing, enhancing and positioning your personal brand for exponential personal, professional and economic success.

Price:$9.95
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It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business.

Price:$19.95
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In an era of economic uncertainty, layoffs, and hiring freezes, creating and promoting a top-flight personal brand that stands out in the crowd is more important than ever.

In Fresh Passion: Get a Brand Or Die A Generic, Michael D. Brown shows you how to employ the Fresh Passion methodology to build a personal brand that will maximize your potential and help you to achieve success beyond your dreams in whatever field you choose. Whether you are an executive, an entrepreneur, a tradesperson, an educator, a student, or a member of any other vocation, Fresh Passion is the pathway to outperform and outshine your peers and competitors and obtain the professional and personal rewards you deserve.

Price:$19.95
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Powerful Downloadable Audio & eBooks

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Fresh Customer Service® eBook

A PDF electronic version of the Fresh Customer Service book.

Price:$19.95
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Fresh Customer Service®
Executive Summary ebook (26 page PDF)

A powerful summary of Fresh Customer Service in a format that is quick to read, digest and implement for some real results.

Price:$7.95
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USE your FREE Download Code HERE

How not to Graduate into Poverty

Through Michael’s signature work, “How not to Graduate into Poverty,” Michael D. Brown has prevented thousands of students from graduating into poverty by helping them become thriving and competitive personal brands who are empowered and equipped to achieve exponential personal and professional success.

Total Running Time: Approx. 1 hour 14 minutes

Price:$7.95
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Get a Brand or Die a Generic®

In “Get a Brand or Die a Generic: How to achieve Exponential Personal and Professional Success,” Michael D. Brown shows you how to employ the Fresh PASSION methodology to build a personal brand that will allow you to maximize your potential and achieve success beyond your dreams in whatever field you choose.

Total Running Time: Approx. 1 hour 10 minutes

Price:$7.95
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Fresh Customer Service®
Executive Summary Audio download (MP3)

An engaging reading of the executive summary by the author coupled with some exciting music. Get approximately one hour of the choice tidbits and insights in a fraction of the time it would have taken you to read or listen to the whole book.

Total Running Time: Approx. 1 hour 15 minutes

Price:$7.95
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Fresh Customer Service®
Executive Summary Audio Book (On CD)

An engaging reading of the executive summary by the author coupled with some exciting music. Get approximately one hour of the choice tidbits and insights in a fraction of the time it would have taken you to read or listen to the whole book.

Total Running Time: Approx. 1 hour 15 minutes, 1 disc

Price:$9.95
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Fresh Customer Service® Audio Book

An engaging reading of the full book, read by the author.

Total Running Time: Unabridged, approx. 6 hours, 4 discs

Price:$29.95
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Fresh Customer Service® Executive Summary eBook & Audio CD (Combo Package)

Price:$12.95
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Fresh Customer Service® Audio MP3 Download

An engaging reading of the full book, read by the author.

Total Running Time: Unabridged, approx. 6 hours, 4 discs

Price:$19.95
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Best Selling CD’s

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How not to Graduate in Poverty

Through Michael’s signature work, “How not to Graduate into Poverty," Michael D. Brown has prevented thousands of students from graduating into poverty by helping them become thriving and competitive personal brands who are empowered and equipped to achieve exponential personal and professional success.

Total Running Time: Approx. 1 hour 14 minutes 1 Disc

Price:$14.95
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In Get a Brand or Die a Generic: How to achieve Exponential Personal and Professional Success, Michael D. Brown shows you how to employ the Fresh PASSION methodology to build a personal brand that will allow you to maximize your potential and achieve success beyond your dreams in whatever field you choose. Whether you are an executive, an entrepreneur, a tradesperson, an educator, a student, or pursuing any other vocation, Fresh PASSION can help you brand yourself in a way that will allow you to outperform and outshine your peers and competitors to obtain the professional and personal rewards you deserve. Especially in this current era of economic uncertainty, layoffs, and hiring freezes, creating and promoting a top-flight personal brand that stands out in any crowd is more important than ever. Purchase of the book entitles you to a free 15-minute one-on-one coaching session (via phone).

Price:$14.95
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Stop Putting Prisoners on the Frontline and calling it Customer Service

Learn the proven 6.5 fresh steps that will lead to an impowered and equipped frontline that is positioned to deliver a world-class customer service experience.

Total Running Time: Approx. 1 hour 03 minutes 31 Secs, 1 CD ROM, PDF and PowerPoint of the Presentation.

Price:$24.95
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Results Driven Coaching

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Fresh Coaching™

A 15 minute powerful and focused virtual coaching call!

Need more Personal and Professional Success? Experience Michael's Executive Coaching for Fresh Results™

Price:$79
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Fresh Coaching™

(per 1 hour via phone)
contact us for in person rate

Michael was ranked in the top 5 percent among high-performing leaders and coaches in leading Global Fortune 500 companies. He is a globally recognized authority on customer service leadership for developing this customer service strategy that delivers to the frontline and three levels up in the user’s organization. This work was later turned into the book Fresh Customer Service—Treat the employee as #1 and the customer as #2 and you will get customers for life.

Michael’s expertise in revamping how companies provide world-class customer service and establish a market-leading brand has led him to assisting individuals in creating personal brands that allow them to achieve otherwise unattainable levels of personal and professional success. He is recognized for this best-in-class coaching strategy that yields consistent results.

Michael has motivated and helped thousands of entrepreneurs, military personnel, individuals, college students, graduates, small business owners, and entrepreneurs move from a stage of generic mediocrity to an exciting place where they become successful personal brands that yields exponential personal economic and professional success. His signature work Fresh Passion: Get a Brand or Die a Generic is the catalyst for helping individuals make the transformation and achieving world-class success.

Price:$279
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World – Class, Fresh, Engaging and Motivating Speaking

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Fresh Speaking™

Booking Request for total fee

Experience the Fresh Results Difference

Michael's engaging style helps reveal the powerful individual gifts that exist within each person. This style also inspires individuals and organizations to achieve what was previously thought of as impossible. Michael has a remarkable ability to take ordinary people and organizations and motivate them to deliver extraordinary personal and professional results.

Within the first ten seconds, you will notice the physical transformation of the audience - they come alive!

Michael does not deliver canned speeches and presentations.

Groups and organizations from around the world have utilized his skills and expertise when they are struggling to motivate their staff and employees, are not achieving the financial and non-financial results they want to achieve, or are simply wanting to achieve world-class results throughout their organization.

Whether you need to motivate yourself or your company, count on Michael D. Brown to bring a fresh message that is underpinned by a proven and tested process that will deliver Fresh Results!

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Fresh Accessories

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Click here to find other fresh and fine branded products by The Michael D. Brown Company.

Consume your favorite hot beverage in this classic white mug. Styled with royal blue and red printing of I Love My Brand – I’m just saying… What a way to drink in style!

  • Dimensions: 11-ounce: 3.8” h x 3.2” diameter
  • Microwave and dishwasher safe
  • Strong, ceramic construction Meets or exceeds FDA requirements for food and beverage safety
  • Meets or exceeds FDA requirements for food and beverage safety
Price:$9.95
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Don’t just drink your favorite beverage, celebrate it with this beautiful stein with royal blue and gold – stunning! The traditional Germans stein features ornate borders at the rim and base and a detailed handle. Honor your favorite beverage with the right vessel for the job, or give a stein to some special in your life.

  • Dimensions: 3” diameter x 6.6" h; 22-ounce capacity
  • Dishwasher and microwave safe (though we recommend keeping your cold beverages icy cold!)

Meets or exceeds FDA requirements for food and beverage safety

Price:$19.95
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Don’t just drink your favorite beverage, celebrate it with this beautiful stein with red printing. The traditional Germans stein features ornate borders at the rim and base and a detailed handle. Honor your favorite beverage with the right vessel for the job, or give a stein to some special in your life.

  • Dimensions: 3” diameter x 6.6" h; 22-ounce capacity
  • Dishwasher and microwave safe (though we recommend keeping your cold beverages icy cold!)
  • Meets or exceeds FDA requirements for food and beverage safety
Price:$19.95
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Don’t just drink your favorite beverage, celebrate it with this beautiful stein with pink printing. The traditional Germans stein features ornate borders at the rim and base and a detailed handle. Honor your favorite beverage with the right vessel for the job, or give a stein to some special in your life.

  • Dimensions: 3” diameter x 6.6" h; 22-ounce capacity
  • Dishwasher and microwave safe (though we recommend keeping your cold beverages icy cold!) Meets or exceeds FDA requirements for food and beverage safety
Price:$19.95
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The Fresh Results You are In Apparel

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You are IN!

You are an amazing Personal Brand and it’s time to Wear it Well. The Fresh Results Brand is dedicated to helping you bring your powerful Personal Brand IN – where you achieve exponential personal, professional and economic success!

Thank you in advance for your INvestment,